WhatsApp / Telegram: +86 189 1752 6808[email protected]

FAQ

Choosing an engine

How do I choose an engine for my mining truck or excavator?

Send us the make and model of your machine (e.g. BELAZ, Komatsu, Hitachi, Liebherr) and the current engine model. We will match the right Cummins engine and check the configuration.

What is an ESN and why do you need it?

The ESN is the Cummins engine serial number on the engine dataplate. It lets us identify the exact configuration and supply the correct engine and parts.

Can I replace another brand of engine with a Cummins?

In many cases, yes. Send us the machine model and current engine details and our engineers will assess the options.

Parts

How do I verify a part number?

Send the Cummins part number, the ESN, or photos of the dataplate and the old part. We check it against the catalog and confirm fitment.

Do you supply genuine parts?

Yes. As an authorized Cummins dealer we supply genuine Cummins and CCEC (Chongqing Cummins) parts.

Can I order overhaul kits and gasket sets?

Yes, we supply overhaul kits, gaskets, filters and other service parts for your specific engine.

Warranty & service

What warranty do the engines have?

Warranty follows the Cummins / CCEC warranty policy for the specific model. Terms are set out in the contract.

Do you provide technical support?

Yes. Our engineers advise on installation, commissioning and operation and help with diagnostics, remotely and on site when needed.

Do you offer training?

Yes, we provide technical training for your mechanics, in Xi'an or as agreed.

Ordering & delivery

How do you ship to Russia and the CIS?

By rail, truck or sea, chosen to suit your route and schedule.

Who handles export?

Export is handled by XinChongKang's officially designated export trading company, Shanghai Towelink Trading Co., Ltd.

What documents do I receive?

A full export document set: contract, invoice, packing list, certificate of origin and other documents on request.

Can I check the engine before shipment?

Yes. Every engine gets a test run before shipment; you can attend in person or receive an inspection and test-run video.

Contact

How do I contact you?

Email [email protected] or WhatsApp / Telegram +86 189 1752 6808.

Send an inquiry